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Common Questions

Before You Message Us

How fast will you reply?

WhatsApp and email are monitored 24 hours a day, including Fridays and holidays. During office hours (Saturday to Thursday, 8:00 am to 6:00 pm) a team member usually replies within the day; messages outside those hours are answered the next working day unless they come in on WhatsApp, which we check around the clock.

What languages does your team speak?

English, Dari and Pashto — the same three languages this website itself is published in.

Can I call instead of messaging?

Yes, the same number takes calls and WhatsApp messages. WhatsApp is the more reliable option outside office hours since it's the channel someone is actually watching around the clock.

Do I need an appointment to visit your office?

No fixed appointment is required during office hours. Messaging us on WhatsApp before you come isn't necessary, but it means someone can be ready for you when you arrive.